Frequently Asked Questions
Welcome to the Frequently Asked Questions section of our website
We know that buying online can sometimes generate some doubts, and we want to make your experience as simple and pleasant as possible.
We have collected the answers to the most frequently asked questions. our customers ask us about orders, shipping, payments and more.
Using a promo code is simple:
- Add products to cart.
- Go to cart, log in or register, enter your shipping and billing address if required, and continue.
- In the next step you will find the dedicated "Promo Code" field.
- Enter the code exactly, respecting upper and lower case (if specified) and without additional spaces.
- Click on the "Apply" button to see the discount applied to your order.
The code doesn't work, what can I do?
There are several reasons why a discount code might not work:
- Typo: Check that you have entered the code exactly correctly. We recommend copying and pasting the code if possible.
- Validity: The code may have expired. Check the expiry date of the code.
- Already used: If it is a single-use code, you may have already used it on a previous order.
- Valid for specific customers only. Check that the email address you use to log in is the same as the one you used to sign up. code has been provided.
- Code may not be combined with other discounts.
- Some promo codes have specific conditions, for example: Minimum order value not reached. Applicable only to certain products or categories. Read the code description.
When you pre-order an item, you purchase it through the normal checkout process on our site. The order is recorded as a "pre-order" in our system. Once the product becomes available in our warehouse, we prepare and ship your order. You will receive an email notification as soon as your pre-order is available. shipped.
What are the benefits of pre-ordering?
You secure highly anticipated or limited-run items that may sell out quickly and you lock in the price.
How is payment handled for pre-orders?
Immediate payment: The full amount of the order is charged at the time of pre-order.
Can I combine pre-order and in-stock products in the same order?
Yes, you can combine pre-order and in-stock products in the same cart. However, please note that the entire order will only be shipped when all products, including pre-order products, are in stock. If you want to receive in-stock products immediately, we recommend placing separate orders.
Can I cancel a pre-order?
Yes, you can usually cancel a pre-order before it ships. Please contact our customer service team as soon as possible if you wish to cancel a pre-order.
No, you do not need to repeat the entire order.
If the online payment attempt was not successful, your order has still been registered in our system.
To complete your purchase, please contact us by email at info@misterkit.com.
Request payment assistance by indicating your order number (if you received it by email) or details that allow us to identify it.
We will provide you with the necessary instructions to complete the payment safely.
Once we have received the completed payment, we will proceed with the preparation and shipment of your order.
Yes.
To change the order you have sent you can only do so by sending a Whatsapp message to +393792122459 or an email to info@misterkit.com indicating the order number and what you want to change.
Certainly.
After adding the products to the cart and continuing with the checkout in the section dedicated to shipping methods you will find the option "Pick up in store".
By selecting "Collect in store" no shipping costs will be charged and you will only pay the order cost online without additional costs.
You can indicate in the notes the day you prefer for collection starting from the day after the order.
Once we have received the online payment we will prepare your order which will be ready when you arrive in store.
Store Hours and Address: Click Here
No, registration is not mandatory.
We offer the possibility of proceeding with the purchase also as a "guest", without the need to create a user account.
How does purchasing without registration (as a guest) work?
When you add products to your cart and proceed to checkout, you will have the option to choose whether to log in to your account (if you already have one), create a new one, or continue as a guest.
If you choose to proceed as a guest, you will only be asked for essential information for shipping and payment of your order.
Are there any disadvantages to purchasing without registration?
It does not allow you to take advantage of the benefits of having a registered account, such as:
- How does purchasing without registration (as a guest) work?
When you add products to your cart and proceed to checkout, you will have the option to choose whether to log in to your account (if you already have one), create a new one, or continue as a guest.
If you choose to proceed as a guest, you will only be asked for essential information for shipping and payment of your order.
Are there any disadvantages to purchasing without registration?
It does not allow you to take advantage of the benefits of having a registered account, such as:
If you don't find the answer to your question, please feel free to contact our customer service. We will be happy to help you: Contacts
